Table of Contents

• What’s New in Woven: April 2026 Product Updates

• Work Order Redesign

• Change Work Order Type

• Incident Hospital & Emergency Response Fields

• Asset Last PM Report

• Team Member Notes Filters

• Why These Updates Matter for Multi-Location Operations

• FAQs

April 2026 Product Updates

Running a multi-location operation means managing a lot of moving parts at once. Work orders pile up, incidents need accurate documentation, assets fall behind on maintenance, and team records get harder to navigate as your headcount grows.

Woven's April 2026 product updates are designed to reduce that friction with a modernized work order experience, more complete incident documentation, better visibility into your PM program, and sharper tools for managing your team.

Work Order Redesign

What it is

A modernized work order interface, cleaner and built for how your team actually uses it,  available now as an opt-in preview before it becomes the default for everyone.

Why it matters

Work orders are at the center of facilities management. A cleaner, faster interface means less friction for the people doing the work every day.

Key benefits

• Try the new design by clicking "Try the new look" in the Work Orders navigation bar — all your existing features, filters, and tabs are still there

• Switch back to the classic view at any time, so your team can move at their own pace

• Your preference is remembered for 60 days, so you won't have to re-opt in every session

Bottom line 

The redesign is a preview: all data, permissions, and workflows are identical in both views. It's a smoother experience without disrupting anything your team depends on.

Change Work Order Type

What it is 

The ability to change the type of an open work order — Asset, Facility, or IT — without deleting and recreating it from scratch.

Why it matters 

Miscategorized work orders happen. Having to delete and rebuild one just to fix a type wastes time and loses history. Now a quick correction stays a quick correction.

Key benefits

• Change the type of any open work order directly from the detail page — select the new type, choose a matching category and reason, and save

• Notes, attachments, assets, hours, and other fields are preserved when you change the type

• Every type change is logged automatically in the work order activity history, so there's always a clear audit trail

Bottom line 

Less rework, cleaner records, and full accountability when something needs to be corrected.

Incident Hospital & Emergency Response Fields

What it is 

Three new emergency response fields on incident records — plus expanded hospital details for every claimant type, not just employees — reflected in Incident Report PDFs and the data export.

Why it matters 

Accurate incident documentation protects your business and your team. When an incident involves a customer or a property claim, you need the same level of detail you'd capture for an employee.

Key benefits

• Record whether an offer was made to call emergency response, whether 911 was called, and whether the claimant was transported to the hospital — on any incident

• Fill in hospital and clinic details for any claimant type: Customer, Property, or Employee

• Incident Report PDFs now include the new emergency response fields and show hospital details across all claimant types

• The Incident data export includes five new columns — appended at the end so existing integrations aren't affected

Bottom line 

Complete incident documentation across every claimant type, with the paper trail to back it up.

Assets Last PM Report

What it is 

A new report in Report Center that shows every active asset alongside its last completed preventive maintenance date and days elapsed since then.

Why it matters 

In a multi-location operation, it's easy for assets to fall through the cracks on PM. You can't fix what you can't see — and this report gives you full visibility at a glance.

Key benefits

• Run the Assets Last PM report (under Maintenance – Assets) to see every active asset with its last completed PM date and elapsed days

• Assets that have never had a completed PM appear in the report with "Never" in the Last PM Date column, so nothing gets overlooked

• Filter by location, asset type, category, and subcategory to focus on what matters most

• Export results to CSV to share with your maintenance team or incorporate into your own tracking workflows

Bottom line 

A clear view of where your PM program stands across every location — and a faster path to getting ahead of downtime before it happens.

Team Member Notes Filters

What it is 

Filter controls on the Notes tab of Team Member profiles, so you can narrow notes by type, author, or date instead of scrolling through an unfiltered list.

Why it matters 

Team member documentation builds up over time. Finding a specific note — especially during a review or a disciplinary conversation — shouldn't require scrolling through months of records.

Key benefits

• Filter notes by type (General, Schedule, Disciplinary, or Performance), author, or date range — or combine all three to find exactly what you need

• The filtered view exports to CSV or Excel, so what you see is what you get

• The filter panel updates results immediately as you make selections

Bottom line 

Faster access to the right information at the right time, without digging through records that aren't relevant.

Why These Updates Matter for Multi-Location Operations

These updates address challenges that show up consistently as operations scale:

• Inefficient interfaces → solved with the modernized work order design

• Rework from miscategorized work orders → solved with the ability to change work order type

• Incomplete incident documentation → solved with expanded emergency response and hospital fields

• Gaps in preventive maintenance programs → solved with the Assets Last PM report

• Hard-to-navigate team records → solved with notes filtering

Together, they make it easier to operate with more consistency, accountability, and visibility across every location.

FAQs

What is multi-location operations software?

Multi-location operations software is a platform that helps businesses manage work orders, incidents, team management, and execution across multiple locations from a single system.

How does the work order redesign affect existing workflows?

All data, permissions, and workflows are identical in both views. The redesign is an opt-in preview; your team can try it and switch back to the classic view at any time until the new design becomes the default.

Why does capturing emergency response fields matter for incident management?

Complete emergency response documentation supports accurate reporting, supports compliance requirements, and gives operations leaders a clearer picture of how incidents are handled across locations. When details are missing, they're hard to reconstruct after the fact.

How can multi-location teams stay ahead of preventive maintenance?

The Assets Last PM report gives teams a full list of active assets, their last completed PM date, and days elapsed. Filtering by location or asset type makes it easy to identify gaps and prioritize outreach before equipment issues create downtime.

Who can access the Assets Last PM report?

The report is available to anyone with existing Maintenance – Assets report access in Report Center. No additional configuration is needed.