June 2026 Product Updates: Multi-Location Operations Software Improvements

As multi-location organizations grow, operational complexity grows with them.

That's why we're continually improving Woven to help teams reduce administrative work, strengthen accountability, and create greater visibility across every location.

This month, we've introduced several enhancements focused on maintenance management, communication, permissions, and automation. From AI-powered work order resolution to expanded collaboration capabilities and improved warranty tracking, these updates are designed to help operators work more efficiently while maintaining consistency at scale.

Here's a look at what's new in Woven this month:

Work Order Ratings: Turn Every Maintenance Request Into Actionable Feedback

Closing a work order shouldn't be the end of the process.

With our new Work Order Ratings feature, designated reviewers can now submit a structured satisfaction review immediately after a work order closes — a Yes/No rating, a 1–5 star score, and an optional comment or photo.

Ratings roll up into vendor performance scores, surface in Work Order Insights, and can automatically reopen a work order and notify the assignee if a review comes back unsatisfactory. By collecting feedback directly from the people closest to the work, operators can identify trends, improve maintenance workflows, and make more informed decisions about vendors and service providers.

Whether you're managing five locations or five hundred, small improvements in maintenance execution can have a significant impact on operational performance.

Smarter Permission Management for Greater Control

As organizations grow, managing user access becomes increasingly important.

We've added new tools to Woven's Security Role and Permission Management capabilities - including Action View, Copy Permissions, and a side-by-side Compare Roles view - to give administrators greater control over who can access specific features and information within the platform.

These improvements make it easier to maintain proper security standards while ensuring team members have the tools and visibility they need to do their jobs effectively.

For multi-location organizations balancing corporate oversight with frontline execution, better permission management helps create the right balance between access and accountability.

Warranty Tracking Comes to Locations

Equipment issues are frustrating. Paying for repairs that should have been covered under warranty is even more frustrating.

Our new Location Warranties enhancement lets teams track and manage warranty information directly within Woven's Location Documents tab - no more digging through spreadsheets or email threads to find a roof warranty, HVAC contract, or structural guarantee.

When maintenance issues arise, operators can quickly check what's on file for that location, helping reduce unnecessary expenses and speed up decision-making.

Require Notes Before Closing Work Orders

Accountability starts with documentation.

Organizations can now require users to add notes before closing a work order, ensuring maintenance activities are properly documented and creating a stronger operational record.

This enhancement provides greater transparency into what work was completed, how issues were resolved, and what follow-up actions may be needed.

For operators responsible for multiple locations, better documentation helps create consistency while reducing uncertainty and guesswork.

Team Chat Now Available for Brand Accounts

Communication is one of the biggest challenges facing multi-location organizations.

To help teams stay connected, Corporate Team Chat is now available for Brand Accounts, making it easier than ever for employees, managers, and leadership teams to collaborate within Woven.

Instead of relying on disconnected text messages, email chains, or third-party tools, organizations can keep conversations centralized alongside the operational workflows teams use every day.

The result is faster communication, better visibility, and stronger alignment across locations.

Introducing AI-Powered Work Order Auto Resolve

Artificial intelligence should make operators' lives easier, not create more work.

Stitch, Woven's AI assistant, can now automatically resolve work orders sitting in "Pending Invoice" status once it confirms all expected vendor invoices have been received - eliminating the manual step of reviewing and closing each WO after invoices come in. Stitch leaves a note on every auto-resolved work order explaining what it found and why, and only acts when it has high confidence; anything uncertain stays in your team's queue for manual review.

It's a narrow, conservative use of AI - not broad auto-triage - built to remove one specific repetitive step without adding risk.

Built for the Realities of Multi-Location Operations

Every enhancement we release is designed with one goal in mind: helping multi-location organizations operate more consistently, efficiently, and effectively.

From maintenance and communication to compliance and operational visibility, we're committed to building tools that help operators spend less time managing systems and more time growing their business.

As always, we appreciate the feedback from our customers that helps shape Woven's roadmap. Many of our most impactful improvements start as conversations with the operators using the platform every day.

Why These Updates Matter for Multi-Location Operations

Managing operations across multiple locations requires more than just good processes. It requires systems that help teams execute consistently, communicate effectively, and reduce unnecessary administrative work.

This month's updates are designed to support those goals in several ways:

Greater Accountability
Features like Work Order Ratings and Required Notes on Work Order Closure help create better documentation, clearer ownership, and stronger visibility into operational execution..

Improved Operational Visibility
Location Warranties and enhanced Role & Permission Management give leaders more control over critical information while helping teams make faster, more informed decisions.

Stronger Team Communication
The expansion of Team Chat for Brand Accounts makes it easier for teams to collaborate across locations without relying on disconnected communication tools.

More Efficient Workflows
AI-Powered Work Order Auto Resolve helps reduce manual effort and allows teams to spend more time focusing on higher-value operational priorities.

Together, these enhancements help multi-location organizations scale more effectively while maintaining the consistency and accountability required for long-term success.

Frequently Asked Questions

What is Woven?

Woven is an operations management platform designed specifically for multi-location organizations. The platform helps operators manage communication, maintenance, audits, compliance, incidents, training, tasks, and workforce operations from a single system.

Who are these updates designed for?

These enhancements benefit organizations that manage multiple locations, including fitness brands, franchises, health and wellness businesses, commercial service providers, and other multi-unit operators looking to improve consistency and operational visibility.

How does AI-Powered Work Order Auto Resolve work?

Stitch, Woven's AI assistant, identifies work orders in "Pending Invoice" status and automatically resolves them once it confirms all expected vendor invoices have been received, reducing manual administrative work. It only acts when confidence is high - anything uncertain is left for the team to handle manually.

Can I customize security roles and permissions in Woven?

Yes. Woven allows administrators to configure security roles and permissions based on organizational needs, ensuring team members have access to the information and tools appropriate for their responsibilities.

How can I learn more about these new features?

Current customers can contact their Customer Success Manager for additional guidance or attend one of Woven's monthly training webinars to learn more about recent product enhancements and best practices.

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