At Woven, we measure success by what actually works in the real world: how reliably teams are staffed, how confidently leaders plan, and how consistently systems hold up under pressure.

Over the past year, multi-location organizations relied on Woven to schedule millions of shifts, support their people, and keep operations running smoothly. Along the way, we shipped meaningful product enhancements, supported customers where it counts, and focused on what matters most: consistency.

Here’s a look at what that year of focus added up to:

99.26% Customer Retention

A signal that matters.

Customer retention is one of the clearest indicators of product reliability, and this year, Woven achieved 99.26% retention with a churn rate of just 0.74%.

(To put that in perspective, the average retention rate among our peers is 90.7%)

This retention reflects more than just product usage, it reflects confidence. Confidence in our platform, in our partnership, and in our Customer Success team that is deeply invested in helping customers scale with support.

1.5 Million Shifts Scheduled

The backbone of daily operations.

Scheduling was the most-used feature in Woven this year, and for good reason.

At this scale, reliability matters. Woven’s Smart Scheduling Suite is built to balance labor costs with coverage by giving managers and team members powerful tools to manage shifts, time off, and availability.

Net Promoter Score: 70

Customer trust, quantified.

Woven closed the year with a Net Promoter Score of 70, more than double the average NPS for B2B SaaS companies.

An NPS at this level signals strong customer advocacy. Teams don’t just rely on Woven, they recommend it to peers facing the same operational challenges. That trust is something we take seriously, and it continues to shape how we build and support our platform.

200 Product Enhancements

Built in close partnership with customers.

This year, Woven shipped 200 product enhancements.

Each improvement—big and small—was designed to make our platform faster, clearer, and more adaptable to how multi-location teams actually work. Many of these enhancements were informed directly by customer feedback, reinforcing our commitment to building alongside the operators who use Woven every day.

Progress, for us, is continuous.

4,294 Support Tickets Closed

(With a 96.6% CSAT)

Woven’s Customer Success team closed 4,294 tickets this year while maintaining a 96.6% customer satisfaction score.

High-volume support only works when speed and quality move together. This result reflects a CS team that understands our customers, responds quickly, and follows through until issues are fully resolved, because dependable support is essential for dependable operations.

Looking Ahead

These numbers represent a year of steady execution by our customers and by our team.

As we move forward, our focus remains the same: building software that scales with real-world operations, supporting customers as true partners, and raising the bar for what operational reliability looks like.

Thank you for trusting Woven to power your people, operations and facilities.