Industry Insights
Transform Your Equipment Maintenance Operations from Reactive to Preventative
Published on:
September 29, 2025
Your gym’s equipment is more than just machines - it’s the foundation of your member experience.
When machines break down or wear out, frustration builds, and members notice. Neglected equipment doesn’t just disrupt workouts; it quietly drives churn, impacting revenue and community loyalty.
On the other hand, having healthy and reliable equipment builds trust and keeps members coming back.
And it all begins with preventative maintenance.
Retention = revenue
About 14% of gym-goers cancel their memberships due to a poor gym experience, including issues with broken equipment.
While thirty-five percent of gyms consider equipment quality a top priority, many clubs are still reactionary when it comes to maintenance.
When operators rely on reactive maintenance, they leave themselves vulnerable to longer downtimes, resulting in dissatisfied members. This increases member churn, resulting in higher costs for the club, both in equipment repairs and in acquiring new members.
Clubs that adopt preventative maintenance cut unexpected repair costs by 40% and extend equipment life by 30%. Additionally, they reduce their annual member churn rate from 40% to 30%.
Moving from reactive to preventative maintenance
As gyms scale from single clubs to multi-club, their maintenance approach matures. It evolves from owner-notified issues, originating from word of mouth and reliance on external vendors, to utilizing a computerized maintenance management system (CMMS) for intelligent routing with seamless vendor integration, which drives accountability and ROI.
This enables operators to transition from reactive to preventative maintenance, implementing processes and systems to reduce maintenance time from weeks to minutes.
With preventative maintenance, gym operators can intelligently route maintenance requests, address issues with minimal downtime and impact to members, and have the right parts and right information to fix problems the first time.
“Our goal here is to be proactive as opposed to being reactive, continuously monitoring our equipment and alerts so we don’t have to wait to conduct equipment repairs.” — Dave Johnson, Ecofit Networks EVP
Operationalizing preventative maintenance
Evolving your maintenance strategy from reactive to preventative requires three key operational shifts:
Unified maintenance dashboard: Integrates all maintenance tasks—reactive repairs and scheduling preventative checks—into a single, intuitive platform for technicians, ensuring seamless oversight.
Systemized warranty compliance: Automate reminders and task assignments for critical, often overlooked maintenance checks to ensure equipment warranties remain valid and operational longevity.
Usage-based scheduling: Transition from fixed time-based maintenance to dynamic schedules driven by actual equipment usage data, optimizing uptime and resource allocation.
These shifts enable operators to gain a real-time view of equipment health and address issues before they cause downtime, ensuring members always have access to functioning equipment.
Moreover, predictive maintenance can facilitate strategic equipment planning, including optimizing the equipment fleet mix, rotating equipment to spread wear evenly across machines, and extending the equipment's lifespan. This can help operators defer up to $500,000 in equipment spending by extending average machine life from five to seven years.
“Because at the end of the day, it's all about growth and how we drive more members for clubs—both retaining them, attracting new ones, and doing that through healthier equipment.” — Matt Goebel, Woven CEO
Member retention starts with equipment maintenance
When your equipment is reliable and your facility feels well-maintained, members notice—and they stay. Loyal members don’t just stay longer; they invest more in training, merchandise, and community, and they become your most effective advocates.
Catch the replay of our recent webinar, “Drive Member Retention With Healthier Equipment,” where our CEO, Matt Goebel, sat down with Dave Johnson, EVP at Ecofit, to discuss using data-driven maintenance and smart asset management to reduce churn and increase revenue.
Passcode: m5W*VDUt
Discover how Woven can transform your maintenance operations and schedule a demo today.
Your gym’s equipment is more than just machines - it’s the foundation of your member experience.
When machines break down or wear out, frustration builds, and members notice. Neglected equipment doesn’t just disrupt workouts; it quietly drives churn, impacting revenue and community loyalty.
On the other hand, having healthy and reliable equipment builds trust and keeps members coming back.
And it all begins with preventative maintenance.
Retention = revenue
About 14% of gym-goers cancel their memberships due to a poor gym experience, including issues with broken equipment.
While thirty-five percent of gyms consider equipment quality a top priority, many clubs are still reactionary when it comes to maintenance.
When operators rely on reactive maintenance, they leave themselves vulnerable to longer downtimes, resulting in dissatisfied members. This increases member churn, resulting in higher costs for the club, both in equipment repairs and in acquiring new members.
Clubs that adopt preventative maintenance cut unexpected repair costs by 40% and extend equipment life by 30%. Additionally, they reduce their annual member churn rate from 40% to 30%.
Moving from reactive to preventative maintenance
As gyms scale from single clubs to multi-club, their maintenance approach matures. It evolves from owner-notified issues, originating from word of mouth and reliance on external vendors, to utilizing a computerized maintenance management system (CMMS) for intelligent routing with seamless vendor integration, which drives accountability and ROI.
This enables operators to transition from reactive to preventative maintenance, implementing processes and systems to reduce maintenance time from weeks to minutes.
With preventative maintenance, gym operators can intelligently route maintenance requests, address issues with minimal downtime and impact to members, and have the right parts and right information to fix problems the first time.
“Our goal here is to be proactive as opposed to being reactive, continuously monitoring our equipment and alerts so we don’t have to wait to conduct equipment repairs.” — Dave Johnson, Ecofit Networks EVP
Operationalizing preventative maintenance
Evolving your maintenance strategy from reactive to preventative requires three key operational shifts:
Unified maintenance dashboard: Integrates all maintenance tasks—reactive repairs and scheduling preventative checks—into a single, intuitive platform for technicians, ensuring seamless oversight.
Systemized warranty compliance: Automate reminders and task assignments for critical, often overlooked maintenance checks to ensure equipment warranties remain valid and operational longevity.
Usage-based scheduling: Transition from fixed time-based maintenance to dynamic schedules driven by actual equipment usage data, optimizing uptime and resource allocation.
These shifts enable operators to gain a real-time view of equipment health and address issues before they cause downtime, ensuring members always have access to functioning equipment.
Moreover, predictive maintenance can facilitate strategic equipment planning, including optimizing the equipment fleet mix, rotating equipment to spread wear evenly across machines, and extending the equipment's lifespan. This can help operators defer up to $500,000 in equipment spending by extending average machine life from five to seven years.
“Because at the end of the day, it's all about growth and how we drive more members for clubs—both retaining them, attracting new ones, and doing that through healthier equipment.” — Matt Goebel, Woven CEO
Member retention starts with equipment maintenance
When your equipment is reliable and your facility feels well-maintained, members notice—and they stay. Loyal members don’t just stay longer; they invest more in training, merchandise, and community, and they become your most effective advocates.
Catch the replay of our recent webinar, “Drive Member Retention With Healthier Equipment,” where our CEO, Matt Goebel, sat down with Dave Johnson, EVP at Ecofit, to discuss using data-driven maintenance and smart asset management to reduce churn and increase revenue.
Passcode: m5W*VDUt
Discover how Woven can transform your maintenance operations and schedule a demo today.
Your gym’s equipment is more than just machines - it’s the foundation of your member experience.
When machines break down or wear out, frustration builds, and members notice. Neglected equipment doesn’t just disrupt workouts; it quietly drives churn, impacting revenue and community loyalty.
On the other hand, having healthy and reliable equipment builds trust and keeps members coming back.
And it all begins with preventative maintenance.
Retention = revenue
About 14% of gym-goers cancel their memberships due to a poor gym experience, including issues with broken equipment.
While thirty-five percent of gyms consider equipment quality a top priority, many clubs are still reactionary when it comes to maintenance.
When operators rely on reactive maintenance, they leave themselves vulnerable to longer downtimes, resulting in dissatisfied members. This increases member churn, resulting in higher costs for the club, both in equipment repairs and in acquiring new members.
Clubs that adopt preventative maintenance cut unexpected repair costs by 40% and extend equipment life by 30%. Additionally, they reduce their annual member churn rate from 40% to 30%.
Moving from reactive to preventative maintenance
As gyms scale from single clubs to multi-club, their maintenance approach matures. It evolves from owner-notified issues, originating from word of mouth and reliance on external vendors, to utilizing a computerized maintenance management system (CMMS) for intelligent routing with seamless vendor integration, which drives accountability and ROI.
This enables operators to transition from reactive to preventative maintenance, implementing processes and systems to reduce maintenance time from weeks to minutes.
With preventative maintenance, gym operators can intelligently route maintenance requests, address issues with minimal downtime and impact to members, and have the right parts and right information to fix problems the first time.
“Our goal here is to be proactive as opposed to being reactive, continuously monitoring our equipment and alerts so we don’t have to wait to conduct equipment repairs.” — Dave Johnson, Ecofit Networks EVP
Operationalizing preventative maintenance
Evolving your maintenance strategy from reactive to preventative requires three key operational shifts:
Unified maintenance dashboard: Integrates all maintenance tasks—reactive repairs and scheduling preventative checks—into a single, intuitive platform for technicians, ensuring seamless oversight.
Systemized warranty compliance: Automate reminders and task assignments for critical, often overlooked maintenance checks to ensure equipment warranties remain valid and operational longevity.
Usage-based scheduling: Transition from fixed time-based maintenance to dynamic schedules driven by actual equipment usage data, optimizing uptime and resource allocation.
These shifts enable operators to gain a real-time view of equipment health and address issues before they cause downtime, ensuring members always have access to functioning equipment.
Moreover, predictive maintenance can facilitate strategic equipment planning, including optimizing the equipment fleet mix, rotating equipment to spread wear evenly across machines, and extending the equipment's lifespan. This can help operators defer up to $500,000 in equipment spending by extending average machine life from five to seven years.
“Because at the end of the day, it's all about growth and how we drive more members for clubs—both retaining them, attracting new ones, and doing that through healthier equipment.” — Matt Goebel, Woven CEO
Member retention starts with equipment maintenance
When your equipment is reliable and your facility feels well-maintained, members notice—and they stay. Loyal members don’t just stay longer; they invest more in training, merchandise, and community, and they become your most effective advocates.
Catch the replay of our recent webinar, “Drive Member Retention With Healthier Equipment,” where our CEO, Matt Goebel, sat down with Dave Johnson, EVP at Ecofit, to discuss using data-driven maintenance and smart asset management to reduce churn and increase revenue.
Passcode: m5W*VDUt
Discover how Woven can transform your maintenance operations and schedule a demo today.
Your gym’s equipment is more than just machines - it’s the foundation of your member experience.
When machines break down or wear out, frustration builds, and members notice. Neglected equipment doesn’t just disrupt workouts; it quietly drives churn, impacting revenue and community loyalty.
On the other hand, having healthy and reliable equipment builds trust and keeps members coming back.
And it all begins with preventative maintenance.
Retention = revenue
About 14% of gym-goers cancel their memberships due to a poor gym experience, including issues with broken equipment.
While thirty-five percent of gyms consider equipment quality a top priority, many clubs are still reactionary when it comes to maintenance.
When operators rely on reactive maintenance, they leave themselves vulnerable to longer downtimes, resulting in dissatisfied members. This increases member churn, resulting in higher costs for the club, both in equipment repairs and in acquiring new members.
Clubs that adopt preventative maintenance cut unexpected repair costs by 40% and extend equipment life by 30%. Additionally, they reduce their annual member churn rate from 40% to 30%.
Moving from reactive to preventative maintenance
As gyms scale from single clubs to multi-club, their maintenance approach matures. It evolves from owner-notified issues, originating from word of mouth and reliance on external vendors, to utilizing a computerized maintenance management system (CMMS) for intelligent routing with seamless vendor integration, which drives accountability and ROI.
This enables operators to transition from reactive to preventative maintenance, implementing processes and systems to reduce maintenance time from weeks to minutes.
With preventative maintenance, gym operators can intelligently route maintenance requests, address issues with minimal downtime and impact to members, and have the right parts and right information to fix problems the first time.
“Our goal here is to be proactive as opposed to being reactive, continuously monitoring our equipment and alerts so we don’t have to wait to conduct equipment repairs.” — Dave Johnson, Ecofit Networks EVP
Operationalizing preventative maintenance
Evolving your maintenance strategy from reactive to preventative requires three key operational shifts:
Unified maintenance dashboard: Integrates all maintenance tasks—reactive repairs and scheduling preventative checks—into a single, intuitive platform for technicians, ensuring seamless oversight.
Systemized warranty compliance: Automate reminders and task assignments for critical, often overlooked maintenance checks to ensure equipment warranties remain valid and operational longevity.
Usage-based scheduling: Transition from fixed time-based maintenance to dynamic schedules driven by actual equipment usage data, optimizing uptime and resource allocation.
These shifts enable operators to gain a real-time view of equipment health and address issues before they cause downtime, ensuring members always have access to functioning equipment.
Moreover, predictive maintenance can facilitate strategic equipment planning, including optimizing the equipment fleet mix, rotating equipment to spread wear evenly across machines, and extending the equipment's lifespan. This can help operators defer up to $500,000 in equipment spending by extending average machine life from five to seven years.
“Because at the end of the day, it's all about growth and how we drive more members for clubs—both retaining them, attracting new ones, and doing that through healthier equipment.” — Matt Goebel, Woven CEO
Member retention starts with equipment maintenance
When your equipment is reliable and your facility feels well-maintained, members notice—and they stay. Loyal members don’t just stay longer; they invest more in training, merchandise, and community, and they become your most effective advocates.
Catch the replay of our recent webinar, “Drive Member Retention With Healthier Equipment,” where our CEO, Matt Goebel, sat down with Dave Johnson, EVP at Ecofit, to discuss using data-driven maintenance and smart asset management to reduce churn and increase revenue.
Passcode: m5W*VDUt
Discover how Woven can transform your maintenance operations and schedule a demo today.
Ready to Transform Your Operations?
Talk to our team about your current needs and biggest pain points, and we'll build a personalized demo customized for your organization.
Ready to Transform Your Operations?
Talk to our team about your current needs and biggest pain points, and we'll build a personalized demo customized for your organization.
Ready to Transform Your Operations?
Talk to our team about your current needs and biggest pain points, and we'll build a personalized demo customized for your organization.
One platform driving consistency, accountability & productivity for multi-location success.
Woven | 11350 N Meridian St # 400, Carmel, IN 46032
One platform driving consistency, accountability & productivity for multi-location success.
Woven | 11350 N Meridian St # 400, Carmel, IN 46032
One platform driving consistency, accountability & productivity for multi-location success.
Woven | 11350 N Meridian St # 400, Carmel, IN 46032