Customer Success
Woven Gives United FP a Proactive Mindset in a Reactive World
Published on:
September 10, 2025
Managing a multi-location organization often means living in reactive mode. Things break—it’s part of the job. For gym and fitness club managers, responding quickly is part of the job, so any opportunity to shift from reactive to proactive saves valuable time, money, and frustration.
United FP, the largest Planet Fitness franchisee group with more than 190 clubs across 14 states, knows this challenge firsthand. Before Woven, the team had no reliable system to track equipment maintenance. It relied on scattered emails, the occasional spreadsheet, and front-desk conversations—with no way to prioritize or filter what needed attention.
With Woven’s Maintenance Suite, United FP can now organize and prioritize maintenance requests at scale, streamline communication with vendors, and ensure the right work gets done faster.
Higher club efficiency
United FP saw a communication and efficiency gain with Woven, not only with its vendors, but with maintenance technicians and club management. Club team members are the ones who interact with gym members daily and are responsible for the gym's services. With Woven, they’re able to track the status of the work in real time. Additionally, team members can get an estimate as to when the job can be completed thanks to Woven’s scheduling features.
Cost estimates to allocate spending better
The financial feature within those work orders themselves allows United FP to associate costs with the repair of those work orders. Utilizing Woven to track parts used on work orders and their frequency allows United FP to keep its warehouse stocked and stay ahead of repairs. Team members can order parts, view which ones are available, and identify which ones need to be ordered.
Predictive maintenance to reduce downtime
Woven helps club teams meter usage and prompt repairs, saving anyone from calculating it themselves. This type of predictive maintenance allows the team to order and purchase parts in bulk, reducing shipping costs and preventing unnecessary equipment downtime.
Seamless vendor management
Woven captures every step of the process—whether a vendor is shipping parts, closing out a work order, or completing a job—giving United FP full visibility into vendor performance. With Woven’s vendor scorecard feature, the team can compare vendors side by side, identify who’s excelling or falling short, and make informed decisions to improve efficiency across clubs.
The platform also makes it easy to manage quotes. Vendors can submit multiple quotes for a work order directly through Woven, allowing teams to review, approve, or reject requests in one place—no more scattered emails, spreadsheets, or PDFs.
A true partnership
One of United FP’s most significant selling points with Woven was its simple, consistent user interface. No matter the feature, the experience stays the same—meaning no steep learning curves and less time spent on training. As a result, United FP gains ongoing improvements without hidden costs, while knowing innovation is always on the horizon.
The immediate ROI for United FP was clear: Woven replaced five separate subscriptions with one platform, one bill, and one trusted partner. By consolidating tools and simplifying vendor management, Woven reduces stress, streamlines decisions, and supports United FP in scaling operations across multiple locations.
Catch the webinar replay where our Director of Customer Success, Trent Gladis, sat down with Travis Satterthwaite, VP of Operations Support at United FP, to discuss how the company is utilizing Woven to manage and scale operations across 190+ locations in 14 states.
Learn more about Woven’s Maintenance Suite and book a demo.
Managing a multi-location organization often means living in reactive mode. Things break—it’s part of the job. For gym and fitness club managers, responding quickly is part of the job, so any opportunity to shift from reactive to proactive saves valuable time, money, and frustration.
United FP, the largest Planet Fitness franchisee group with more than 190 clubs across 14 states, knows this challenge firsthand. Before Woven, the team had no reliable system to track equipment maintenance. It relied on scattered emails, the occasional spreadsheet, and front-desk conversations—with no way to prioritize or filter what needed attention.
With Woven’s Maintenance Suite, United FP can now organize and prioritize maintenance requests at scale, streamline communication with vendors, and ensure the right work gets done faster.
Higher club efficiency
United FP saw a communication and efficiency gain with Woven, not only with its vendors, but with maintenance technicians and club management. Club team members are the ones who interact with gym members daily and are responsible for the gym's services. With Woven, they’re able to track the status of the work in real time. Additionally, team members can get an estimate as to when the job can be completed thanks to Woven’s scheduling features.
Cost estimates to allocate spending better
The financial feature within those work orders themselves allows United FP to associate costs with the repair of those work orders. Utilizing Woven to track parts used on work orders and their frequency allows United FP to keep its warehouse stocked and stay ahead of repairs. Team members can order parts, view which ones are available, and identify which ones need to be ordered.
Predictive maintenance to reduce downtime
Woven helps club teams meter usage and prompt repairs, saving anyone from calculating it themselves. This type of predictive maintenance allows the team to order and purchase parts in bulk, reducing shipping costs and preventing unnecessary equipment downtime.
Seamless vendor management
Woven captures every step of the process—whether a vendor is shipping parts, closing out a work order, or completing a job—giving United FP full visibility into vendor performance. With Woven’s vendor scorecard feature, the team can compare vendors side by side, identify who’s excelling or falling short, and make informed decisions to improve efficiency across clubs.
The platform also makes it easy to manage quotes. Vendors can submit multiple quotes for a work order directly through Woven, allowing teams to review, approve, or reject requests in one place—no more scattered emails, spreadsheets, or PDFs.
A true partnership
One of United FP’s most significant selling points with Woven was its simple, consistent user interface. No matter the feature, the experience stays the same—meaning no steep learning curves and less time spent on training. As a result, United FP gains ongoing improvements without hidden costs, while knowing innovation is always on the horizon.
The immediate ROI for United FP was clear: Woven replaced five separate subscriptions with one platform, one bill, and one trusted partner. By consolidating tools and simplifying vendor management, Woven reduces stress, streamlines decisions, and supports United FP in scaling operations across multiple locations.
Catch the webinar replay where our Director of Customer Success, Trent Gladis, sat down with Travis Satterthwaite, VP of Operations Support at United FP, to discuss how the company is utilizing Woven to manage and scale operations across 190+ locations in 14 states.
Learn more about Woven’s Maintenance Suite and book a demo.
Managing a multi-location organization often means living in reactive mode. Things break—it’s part of the job. For gym and fitness club managers, responding quickly is part of the job, so any opportunity to shift from reactive to proactive saves valuable time, money, and frustration.
United FP, the largest Planet Fitness franchisee group with more than 190 clubs across 14 states, knows this challenge firsthand. Before Woven, the team had no reliable system to track equipment maintenance. It relied on scattered emails, the occasional spreadsheet, and front-desk conversations—with no way to prioritize or filter what needed attention.
With Woven’s Maintenance Suite, United FP can now organize and prioritize maintenance requests at scale, streamline communication with vendors, and ensure the right work gets done faster.
Higher club efficiency
United FP saw a communication and efficiency gain with Woven, not only with its vendors, but with maintenance technicians and club management. Club team members are the ones who interact with gym members daily and are responsible for the gym's services. With Woven, they’re able to track the status of the work in real time. Additionally, team members can get an estimate as to when the job can be completed thanks to Woven’s scheduling features.
Cost estimates to allocate spending better
The financial feature within those work orders themselves allows United FP to associate costs with the repair of those work orders. Utilizing Woven to track parts used on work orders and their frequency allows United FP to keep its warehouse stocked and stay ahead of repairs. Team members can order parts, view which ones are available, and identify which ones need to be ordered.
Predictive maintenance to reduce downtime
Woven helps club teams meter usage and prompt repairs, saving anyone from calculating it themselves. This type of predictive maintenance allows the team to order and purchase parts in bulk, reducing shipping costs and preventing unnecessary equipment downtime.
Seamless vendor management
Woven captures every step of the process—whether a vendor is shipping parts, closing out a work order, or completing a job—giving United FP full visibility into vendor performance. With Woven’s vendor scorecard feature, the team can compare vendors side by side, identify who’s excelling or falling short, and make informed decisions to improve efficiency across clubs.
The platform also makes it easy to manage quotes. Vendors can submit multiple quotes for a work order directly through Woven, allowing teams to review, approve, or reject requests in one place—no more scattered emails, spreadsheets, or PDFs.
A true partnership
One of United FP’s most significant selling points with Woven was its simple, consistent user interface. No matter the feature, the experience stays the same—meaning no steep learning curves and less time spent on training. As a result, United FP gains ongoing improvements without hidden costs, while knowing innovation is always on the horizon.
The immediate ROI for United FP was clear: Woven replaced five separate subscriptions with one platform, one bill, and one trusted partner. By consolidating tools and simplifying vendor management, Woven reduces stress, streamlines decisions, and supports United FP in scaling operations across multiple locations.
Catch the webinar replay where our Director of Customer Success, Trent Gladis, sat down with Travis Satterthwaite, VP of Operations Support at United FP, to discuss how the company is utilizing Woven to manage and scale operations across 190+ locations in 14 states.
Learn more about Woven’s Maintenance Suite and book a demo.
Managing a multi-location organization often means living in reactive mode. Things break—it’s part of the job. For gym and fitness club managers, responding quickly is part of the job, so any opportunity to shift from reactive to proactive saves valuable time, money, and frustration.
United FP, the largest Planet Fitness franchisee group with more than 190 clubs across 14 states, knows this challenge firsthand. Before Woven, the team had no reliable system to track equipment maintenance. It relied on scattered emails, the occasional spreadsheet, and front-desk conversations—with no way to prioritize or filter what needed attention.
With Woven’s Maintenance Suite, United FP can now organize and prioritize maintenance requests at scale, streamline communication with vendors, and ensure the right work gets done faster.
Higher club efficiency
United FP saw a communication and efficiency gain with Woven, not only with its vendors, but with maintenance technicians and club management. Club team members are the ones who interact with gym members daily and are responsible for the gym's services. With Woven, they’re able to track the status of the work in real time. Additionally, team members can get an estimate as to when the job can be completed thanks to Woven’s scheduling features.
Cost estimates to allocate spending better
The financial feature within those work orders themselves allows United FP to associate costs with the repair of those work orders. Utilizing Woven to track parts used on work orders and their frequency allows United FP to keep its warehouse stocked and stay ahead of repairs. Team members can order parts, view which ones are available, and identify which ones need to be ordered.
Predictive maintenance to reduce downtime
Woven helps club teams meter usage and prompt repairs, saving anyone from calculating it themselves. This type of predictive maintenance allows the team to order and purchase parts in bulk, reducing shipping costs and preventing unnecessary equipment downtime.
Seamless vendor management
Woven captures every step of the process—whether a vendor is shipping parts, closing out a work order, or completing a job—giving United FP full visibility into vendor performance. With Woven’s vendor scorecard feature, the team can compare vendors side by side, identify who’s excelling or falling short, and make informed decisions to improve efficiency across clubs.
The platform also makes it easy to manage quotes. Vendors can submit multiple quotes for a work order directly through Woven, allowing teams to review, approve, or reject requests in one place—no more scattered emails, spreadsheets, or PDFs.
A true partnership
One of United FP’s most significant selling points with Woven was its simple, consistent user interface. No matter the feature, the experience stays the same—meaning no steep learning curves and less time spent on training. As a result, United FP gains ongoing improvements without hidden costs, while knowing innovation is always on the horizon.
The immediate ROI for United FP was clear: Woven replaced five separate subscriptions with one platform, one bill, and one trusted partner. By consolidating tools and simplifying vendor management, Woven reduces stress, streamlines decisions, and supports United FP in scaling operations across multiple locations.
Catch the webinar replay where our Director of Customer Success, Trent Gladis, sat down with Travis Satterthwaite, VP of Operations Support at United FP, to discuss how the company is utilizing Woven to manage and scale operations across 190+ locations in 14 states.
Learn more about Woven’s Maintenance Suite and book a demo.
Ready to Transform Your Operations?
Talk to our team about your current needs and biggest pain points, and we'll build a personalized demo customized for your organization.
Ready to Transform Your Operations?
Talk to our team about your current needs and biggest pain points, and we'll build a personalized demo customized for your organization.
Ready to Transform Your Operations?
Talk to our team about your current needs and biggest pain points, and we'll build a personalized demo customized for your organization.
One platform driving consistency, accountability & productivity for multi-location success.
Woven | 11350 N Meridian St # 400, Carmel, IN 46032
One platform driving consistency, accountability & productivity for multi-location success.
Woven | 11350 N Meridian St # 400, Carmel, IN 46032
One platform driving consistency, accountability & productivity for multi-location success.
Woven | 11350 N Meridian St # 400, Carmel, IN 46032